Shipping Policy:

You will need to select your shipping zone at check-out. Please refer to the map so you'll choose the correct option as there will be more than one option loaded at check-out.

If you are not sure of your address is rural then please check using this link Address and Postcode Finder | NZ Post

  • Auckland delivery (Local areas between Warkworth to Pukekohe shown in Brown and Purple) will usually be next working day. Please note Waiheke Island and Great Barrier Island are NOT Auckland delivery for $6.50.
      • North Island deliveries will usually also be next working day but please allow 1-2 days. CourierPost has 2 different zones for North Island delivery. In the map above areas in Green (Two sectors) will cost more than areas in Yellow (One Sector). Green is all towns/cities above Whangarei/Dargaville and all towns/cities below Hamilton/Te Awamtu/Kati Kati. Waiheke island is considered a North island delivery and falls in the yellow zone. 
      • South Island deliveries will usually be 2-3 working days though satchels and small boxes may be faster. Great Barrier Island is considered an Inter-Island delivery from Auckland and also falls in the Blue zone.
      • Rural delivery addresses will add extra delivery times. We subsidise our deliveries and we pay approximately half the rural delivery fee for you. Currently we ask you to pay $3.50 for the (first) rural ticket. You can avoid rural fees by selecting a non-rural address. Please select Rural Delivery at check out or use a non-rural address.
      • We cannot guarantee these delivery times, but CourierPost is generally very reliable. If your order is not received promptly, please contact as asap to sort the delivery problem. 
      • Most orders we receive are shipped out same day (or next working day if we miss the last pick up) with CourierPost. We can send to your PO Box, home or business and also Waiheke Island and Great Barrier Island. Your order is fully tracked but will not require a signature. You can collect directly from our store. Please add a comment on your order if you would like the parcels left somewhere secure if you are not home at delivery.
      • ***Oversized items are to be collected from our store only and will not include freight at check out. We have tried our best to make this info clear, however if you ignore this message and think you are getting free delivery of oversized items you are not. If we then have to cancel and refund the credit card, we will deduct 2.5% first to cover the credit card transaction costs we have incurred. Internet banking will not incur a refund fee.
      •  ***Shipping Conditions: Courier companies will not cover any damage to glass items, so we recommend you collect these glass jars or bottles from the shop. If you need them shipped out, we will take all precautions we can to get them to you safely but if they get damaged, we will not be replacing the stock or refunding the breakage. 
      • We do not offer "split shipping" or back orders at our shipping cost.
      • If you would like to arrange your own freight, we are happy to prepare your order.
      • The weights shown in freight refer to the volumetric weight of the items.

      Track and Trace: You will be sent your tracking details when CourierPost collect and scan your item from us. If you need any help with delivery, please contact us. 

      Out Of Stocks: We endeavour to maintain accurate stock levels on our website but sometimes we run out of items and don't have correct levels listed. If there is an out-of-stock item on your order, we will notify you to the expected delay time and ask if you would like to "hold" the order until complete or "substitute" for another suitable product.